Transferring a call means routing the caller to a specified contact person, for example, the switchboard operator or simply an external telephone number. As soon as you choose a transfer action, you can at the same time specify the transfer mode you want to perform. In addition, there different types of call transfer, namely direct transfer, filtered transfer, supervised transfer, and secondary transfer.

Unconditional forwarding

Unconditional forwarding known as direct forwarding is the simplest way to divert incoming calls currently on the market. Automatic forwarding routes incoming calls directly, in addition to any other telecommunication configurations that are in place, to the specified end-caller. Many virtual phone numbers are configured to act in this way. In addition, many companies have taken advantage ... Read more »